My toilet has been leaking and my water bill is through the roof. I obviously didn’t mean to have my toilet leak like that – can I get an abatement for the extra use?

Because the water entered your property through the meter and NCWP incurred the costs associated with pumping, treating, and supplying the water, we are not able to abate the water portion of your bill.  In addition, because the water entered the sewer system via the leaky toilet (or sink, or tub, etc), NCWP incurred the costs associated with collection, pumping, and treatment of that wastewater and we are not able to abate the sewer portion of your bill either.