COVID-19 (coronavirus) Update

As of today, March 19th, 2020, the North Conway Water Precinct is closed to the public.  Given the recommendations from the State of New Hampshire and Federal agencies for social distancing to slow the spread of the novel coronavirus (COVID-19) pandemic, Precinct operations have been modified to reduce the potential for staff exposure.  At this time, our doors will be locked 24 hours per day and many staff will be working from home.  We will limit service calls to only emergency or otherwise critical situations.  If you require assistance, we ask that you contact us via telephone at (603) 356-5382 or email us at service@ncwpnh.org. If you have a water or sewer emergency, please call the Conway Police Department at (603) 356-5715 and they will page our on-call personnel.

For payments, please use one of the following methods:

1. Mail your payment to:
   North Conway Water Precinct
   PO Box 630
   North Conway, NH 03860
2. Visit our website at www.ncwpnh.org and click on the button that says “View / Pay Your Bill” in the Easy Access section, then click on the CLICK HERE link which will take you to bsaonline.com.  Click on “Utility Billing Payments” on the left-hand side of the page.  Search for your account with your account number or service address, then select a record to continue with making a payment.  Enter the PIN found on the top of your bill – if you cannot find your bill or PIN, give us a call and we can provide it to you.  Finally, click “Make Payment” and you will be brought to your invoice where you can complete your transaction.
3. Use the lock box immediately to the right of the front door to drop off payments if you must visit us. 

Commission meetings will be held on their normal schedule remotely via telephone or video conference as allowed under RSA 91-A:2, III(b).  Members of the public wishing to attend these meetings may do so at the Precinct office at 104 Sawmill Lane.  Video/audio conferencing technology will be used to achieve public access - no Precinct staff or Commissioners will be in the meeting room.  We ask that if you do choose to attend these public meetings that you take appropriate precautions to reduce the spread of COVID-19, including personal hygiene, the use of respiratory masks, and common sense if you are exhibiting potential symptoms or have potentially been exposed to someone who has.

Public drinking water supply and wastewater treatment are critical cornerstones of public health, and we ask that you do your part to limit Precinct employees’ potential exposure to COVID-19 so that our staff can continue to provide these vital services to the community as the pandemic runs its course.